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Guard provides defined maintenance and monitoring without personal support time. Care adds phone/remote support, backup status checks, IT reviews, FlowLoop and FlowTime.

No. Care includes 30 base minutes plus 5 minutes per PC each month, shared across the customer. 3 / 5 / 10 PCs mean 45 / 55 / 80 minutes. Guard has no personal support allowance.

Only with prior approval, at €95 per hour. On-site: first hour in full, then started 15-minute increments. Remote: 15-minute units; a full minimum hour only if expressly agreed. Travel is separate.

The endpoint product and included licences must be specified before a binding quotation. Unconfirmed protection licences are not promised as included. Defined security updates and agreed standard applications are managed; not every application is automatically covered.

No. Care reviews available information from existing backups. Backup design, operation, full recovery and recovery testing are separate services.

Recurring IT problems are not considered in isolation. We document patterns, identify possible causes and propose useful improvements. If you do not need all your monthly support time, we can use a limited share for small improvements to your IT. At most 50% of actually unused quarterly support time, capped at 30 minutes per quarter. Only when commissioned, with no double use of minutes. Billing and expiry rules still require contractual agreement.

Guard starts with one technically suitable PC; Care starts with three. The calculator covers 1–50 PCs; larger environments receive an individual proposal. Technical suitability and the agreed service scope are assessed before setup.

A defined process: for example, capture a customer enquiry, record its details in the appropriate system and notify the responsible person automatically.

Maintenance supports configured workflows. New workflows can be developed separately; existing workflows are assessed before takeover. Build creates the agreed new micro-workflows, then maintains them. No separate creation fee for these included workflows. FlowLab is offered exclusively as a Flow Care add-on.

Maintenance supports existing workflows. Subject to assessment, a new very simple micro-workflow starts at €449 and a suitable takeover at €149 each. A separately scoped standard workflow starts at €749 and is not automatically part of micro-workflow allowances. Included Build workflows are not charged again.

The temporary creation portion ends. From month 13, the corresponding Maintenance rate is intended to apply as agreed in your individual contract. Care remains a separate prerequisite.

Excludes external software and platform licences, hardware, hosting, AI/API usage and additional commissioned services. These costs will be quoted separately in advance.

We record agreed devices and access, assess suitability, licences and required data-processing arrangements, then implement only the approved scope. IT setup and any workflow work are itemised separately.

The service window is agreed individually. General availability: Mon–Fri, 10:00–18:00. No guaranteed response time, 24/7 availability or immediate resolution is promised.

Changes, duration, cancellation and FlowLab dependencies are agreed in your individual quotation and contract. Build is designed for a twelve-month minimum term. Monthly cancellation is not generally promised; existing contracts remain unchanged.

A micro-workflow is a small standard automation. The sprint from €1,490 involves more analysis, design, development, coordination, testing and training. Complex APIs, migrations, accounting integrations and AI agents require an individual proposal.