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MANAGED IT / FLOW GUARD & FLOW CARE

Your IT. Predictably managed.
Month after month.

Bahrflow IT gives small businesses regular IT maintenance, transparent managed services and personal assistance when required. We monitor agreed devices, help with everyday IT issues and support you in automating repetitive work.

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Dortmund-Lütgendortmund · Remote throughout Germany · Individual proposals, not online contracts

A / ONGOING MANAGED IT

The right level of care for your business.

Which tasks do we handle, for which devices and within which limits? Compare the service scope here. All rates are on our pricing page.

MAINTENANCE & VISIBILITY

Flow Guard

Updates, agreed protection and ongoing device monitoring. For a maintained technical foundation.

From one technically suitable Windows PC or notebook.

Support allowanceNo personal time allowance
Services and limitations
  • Automated monitoring of agreed Windows PCs and notebooks
  • Defined Windows security updates and agreed standard applications
  • Technical management of contractually specified endpoint protection
  • Automated alerts for supported device problems
  • Basic device inventory
  • Standardised monthly IT status report
Not automatically included

No personal support allowance, unlimited troubleshooting, on-site visits or complete backups. Server, network and cloud projects are separate. No 24/7 service or guaranteed response time.

The endpoint product and included licences must be specified before a binding quotation. Unconfirmed protection licences are not promised as included.

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MAINTENANCE & PERSONAL SUPPORT

Flow Care

Everything in Flow Guard, plus personal assistance, regular IT reviews and small improvements.

For businesses with at least three technically suitable PCs.

Support allowance30 min + 5 min / PC / month
Services and limitations
  • All Flow Guard services
  • Phone and remote support during the agreed service window
  • Help with Windows, Outlook, printers and everyday workstation issues
  • Basic Microsoft 365 assistance
  • Review of available status information from existing backups
  • Standardised quarterly IT review
  • FlowLoop and FlowTime without a separate subscription fee
Not automatically included

Support time is shared across the customer, not granted per user. Extra time requires prior approval. Backup status checks are not backup services or recovery tests. On-site visits, projects and additional licences are separate.

The endpoint product and included licences must be specified before a binding quotation. Unconfirmed protection licences are not promised as included.

Calculate price

The endpoint product and included licences must be specified before a binding quotation. Unconfirmed protection licences are not promised as included.

Care: 3 PCs = 45, 5 PCs = 55 and 10 PCs = 80 support minutes per month in total. Extra work requires prior approval and a separate agreement; no automatic overrun.

INCLUDED IN FLOW CARE

Do more than react. Improve.

01 / FLOWLOOP

Recognise patterns.

Recurring IT problems are not considered in isolation. We document patterns, identify possible causes and propose useful improvements.

No unlimited root-cause analysis. Larger implementations require an agreed budget or a separate commission.

02 / FLOWTIME

Use spare time wisely.

If you do not need all your monthly support time, we can use a limited share for small improvements to your IT.

At most 50% of actually unused quarterly support time, capped at 30 minutes per quarter. Only when commissioned, with no double use of minutes. Billing and expiry rules still require contractual agreement.

FLOWBOARD LITE

One report. A clear overview.

Standardised monthly reporting instead of another complex platform. An illustrative overview, using sample information only and no invented security scores.

FLOWBOARD LITE · SAMPLE REPORT / PLANNED FEATURE
Managed devices
Example: 3 agreed PCs
Updates & device status
Status per supported device
Alerts
Recorded and assessed
Completed work
Documented actions
Support time
Used / available minutes
Recommendations
Open items and next steps
FlowLab, if selected
Executions and errors where measurable

Illustrative layout, not an existing customer portal or evidence of delivered services. Technical data collection, report scope and rollout remain to be agreed.

FLOWLAB / ADD-ON

Managed IT. Managed workflows too.

FlowLab automates clearly scoped business processes and supports their operation. Maintain an existing workflow or have a new micro-workflow built: both as add-ons to Flow Care.

Understand FlowLab
FAQ

Good to know. Before we start.

Clear answers about services, costs and limitations. Binding details are agreed in your individual quotation.

See all package questions
01How do Flow Guard and Flow Care differ?

Guard provides defined maintenance and monitoring without personal support time. Care adds phone/remote support, backup status checks, IT reviews, FlowLoop and FlowTime.

02Is personal IT support unlimited?

No. Care includes 30 base minutes plus 5 minutes per PC each month, shared across the customer. 3 / 5 / 10 PCs mean 45 / 55 / 80 minutes. Guard has no personal support allowance.

03Are Windows updates and antivirus included?

The endpoint product and included licences must be specified before a binding quotation. Unconfirmed protection licences are not promised as included. Defined security updates and agreed standard applications are managed; not every application is automatically covered.

04Are complete backups included?

No. Care reviews available information from existing backups. Backup design, operation, full recovery and recovery testing are separate services.

05What are FlowLoop and FlowTime?

Recurring IT problems are not considered in isolation. We document patterns, identify possible causes and propose useful improvements. If you do not need all your monthly support time, we can use a limited share for small improvements to your IT. At most 50% of actually unused quarterly support time, capped at 30 minutes per quarter. Only when commissioned, with no double use of minutes. Billing and expiry rules still require contractual agreement.

06How many PCs can you manage?

Guard starts with one technically suitable PC; Care starts with three. The calculator covers 1–50 PCs; larger environments receive an individual proposal. Technical suitability and the agreed service scope are assessed before setup.

07How does onboarding work?

We record agreed devices and access, assess suitability, licences and required data-processing arrangements, then implement only the approved scope. IT setup and any workflow work are itemised separately.

08What response times are available?

The service window is agreed individually. General availability: Mon–Fri, 10:00–18:00. No guaranteed response time, 24/7 availability or immediate resolution is promised.

09Can I change or cancel my package?

Changes, duration, cancellation and FlowLab dependencies are agreed in your individual quotation and contract. Build is designed for a twelve-month minimum term. Monthly cancellation is not generally promised; existing contracts remain unchanged.

DORTMUND-LÜTGENDORTMUND / PERSONALLY AVAILABLE

Let’s find what fits your business.

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Non-binding configuration. No online contract.