AI consulting · Cybersecurity · IT services

Processes that flow.
IT that protects.

Bahrflow IT provides vendor-neutral AI consulting, automates suitable business processes, secures your IT and handles everyday technology needs — on-site in Dortmund and remotely throughout Germany.

Your IT. Predictably managed. Month after month.
On-siteDortmund + region
RemoteGermany-wide
ForSMEs & professionals
BAHRFLOW / WORKFLOW EXAMPLEOrder workflow
Example
01
INPUTRequest detected
02
AI LOGICContent processed
03
REVIEWApproval granted
04
RESULTTask completed
SECURE FLOWControlled
Automated Human-reviewedEnd-to-end
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AI CONSULTING & PROCESS AUTOMATIONCYBERSECURITYIT SERVICESSOFTWARE & WEBDATA RECOVERY
01 — Focus areas

Complexity becomes controlled.

Two disciplines that belong together: intelligent workflows and a security foundation that keeps them dependable.

01 AUTOMATION

AI consulting & process automation

Assess first. Then create impact.

We assess processes, existing tools and risks before implementing a controlled AI workflow aligned with your systems, team and approvals.

  • AI consulting, readiness and business-case assessment
  • Assess Microsoft, Google and other existing tools first
  • Controlled knowledge assistants and system integrations
  • Secure approvals, testing and error handling
  • Team rollout, ongoing support and optimisation
Request a consultation
02 SECURITY

Cybersecurity

Security that works day to day.

We reduce real-world risks, harden systems and implement understandable safeguards — from Microsoft 365 to incident readiness.

  • Security assessment and system hardening
  • Patching, backups and endpoint security
  • Accounts, permissions and Microsoft 365
  • Network, Wi-Fi and malware protection
  • Incident support, preparedness and training
Request a consultation
The outcome
Less manual workmore focus for your team
Clear workflowsinstead of knowledge silos
Secure operationswithout technology chaos

Services in detail

Available as focused projects or ongoing managed support.

AI

AI consulting & automation

  • AI consulting and AI readiness
  • Process analysis
  • Assessment of existing applications and licences
  • Email automation
  • Document recognition and processing
  • Controlled knowledge assistants with source references
  • AI agents and system integrations
  • Automated quotation creation
  • Invoicing and accounting workflows
  • CRM automation
  • Reporting and dashboards
  • Custom automation software
  • Secure enterprise AI
  • Training and rollout
  • Ongoing support and optimisation
SEC

Cybersecurity

  • Security assessments
  • System hardening
  • Patch management
  • Backup design and monitoring
  • Virus and malware removal
  • Endpoint security
  • Microsoft 365 security
  • Identity and access management
  • Network and Wi-Fi security
  • Incident preparedness
  • Security incident support
  • Employee awareness training
  • Vulnerability scanning
  • Authorised penetration testing

Vulnerability scans and penetration tests are performed only with written authorisation and within an explicitly agreed scope.

FLOW GUARD / FLOW CARE

Your IT. Predictably managed.
Month after month.

Bahrflow IT gives small businesses regular IT maintenance, transparent managed services and personal assistance when required. We monitor agreed devices, help with everyday IT issues and support you in automating repetitive work.

MAINTENANCE & VISIBILITY

Flow Guard

Updates, agreed protection and ongoing device monitoring. For a maintained technical foundation.

  • Automated monitoring of agreed Windows PCs and notebooks
  • Defined Windows security updates and agreed standard applications
  • Technical management of contractually specified endpoint protection

From one technically suitable Windows PC or notebook.

Support allowanceNo personal time allowance
Services and limitations
MAINTENANCE & PERSONAL SUPPORT

Flow Care

Everything in Flow Guard, plus personal assistance, regular IT reviews and small improvements.

  • All Flow Guard services
  • Phone and remote support during the agreed service window
  • Help with Windows, Outlook, printers and everyday workstation issues

For businesses with at least three technically suitable PCs.

Support allowance30 min + 5 min / PC / month
Services and limitations
Explore managed IT packages

Add FlowLab to automate and maintain selected processes, exclusively alongside Flow Care. FlowLab

02 — Established IT services

Everything that keeps IT running.

All established services remain available — for businesses, self-employed professionals and private customers.

01

IT consulting & assessment

Independent analysis, purchasing advice and practical planning for your IT.

  • Hardware and software advice
  • Optimising existing systems
  • Network planning and setup
  • Security assessments
02

Maintenance & security

Routine maintenance supports stable, up-to-date systems and reduces avoidable outage risks.

  • Security updates
  • Backup monitoring
  • Antivirus management
  • System cleanup and optimisation
03

Remote support

Many issues can be resolved quickly via TeamViewer after your approval and visibly on your screen.

  • Troubleshooting without travel
  • TeamViewer QuickSupport
  • Software, email and settings
  • 15-minute billing intervals
Download TeamViewer QuickSupport
04

Data recovery & forensics

We assess data loss and choose an appropriate logical or physical recovery path.

  • Deleted files
  • Formatted drives
  • Impact, water and fire damage
  • Specialist lab via Kroll Ontrack
05

Repair & hardware

Vendor-independent repair and upgrades for laptops and desktop PCs.

  • Display, keyboard and power supply
  • SSD and memory upgrades
  • Virus and malware removal
  • Windows and drivers
06

Software & web development

Tailored digital solutions, from modern websites to internal tools.

  • Responsive websites
  • Online shops
  • Scripts and integrations
  • Maintenance and security updates
Data recovery

Kroll Ontrack partner

For physically damaged media, we coordinate professional laboratory assessment and recovery through our partner Kroll Ontrack. Scope and cost are provided transparently after diagnosis.

Discuss data recovery
One point of contact.From a faulty laptop to an automated business process.
Discuss your request
03 — Consulting & implementation

From a question to a solution.

Whether you need guidance, a workflow automated or security risks assessed, we start with a clearly defined need and an agreed scope of work.

01 / Understand

AI consulting & opportunity check

  • Current process and prioritised use cases
  • Assess existing applications and features
  • Review benefits, effort and risks
  • Concise written recommendations
Discuss this service
02 / Implement

Automation sprint

  • Analyse one clearly scoped process
  • Design and develop the solution
  • Define approvals and handle errors
  • Testing, documentation and training
Discuss this service
03 / Secure

Security baseline check

  • Review selected accounts and updates
  • Check available backup status information
  • Prioritise practical actions
  • Concise report and meeting; no certification or guarantee
Discuss this service
04 — Process

From friction to flow.

A clear process, visible results and always the smallest useful next step.

01

Understand

We assess your goals, systems, risks and the work that actually happens today.

02

Design

You receive a clear solution, priorities, effort and a realistic next step.

03

Implement

We build, test and introduce the solution in a controlled way.

04

Improve

After launch, we measure impact, remove friction and improve selectively.

Technology is good when work becomes simpler, safer and noticeably better.

05 — Frequently asked questions

What matters before we start.

Another question? We will answer it directly and in plain language.

Ask us directly
01Who does Bahrflow IT work with?

Primarily SMEs and self-employed professionals. Traditional IT support, repairs and data recovery remain available to private customers.

02Do existing systems need to be replaced?

Usually not. We first assess what can be connected, secured or selectively extended.

03Are these capabilities not already included in Copilot, Gemini or ChatGPT?

Partly, yes. That is why we assess existing capabilities first. Our value lies in selecting and configuring the right functions, connecting systems, defining approvals, testing, documentation, training and ongoing support.

04How do we start with AI automation?

We begin with one well-defined recurring process, analyse it, define review points and implement a measurable first solution.

05Is on-site and remote support available?

Yes. On-site in Dortmund and the surrounding area, and remotely throughout Germany. Service hours are Monday to Friday, 10:00–18:00.

06How do Flow Guard and Flow Care differ?

Guard provides defined maintenance and monitoring without personal support time. Care adds phone/remote support, backup status checks, IT reviews, FlowLoop and FlowTime.

07Is personal IT support unlimited?

No. Care includes 30 base minutes plus 5 minutes per PC each month, shared across the customer. 3 / 5 / 10 PCs mean 45 / 55 / 80 minutes. Guard has no personal support allowance.

08What is a workflow?

A defined process: for example, capture a customer enquiry, record its details in the appropriate system and notify the responsible person automatically.

09How do Maintenance and Build differ?

Maintenance supports configured workflows. New workflows can be developed separately; existing workflows are assessed before takeover. Build creates the agreed new micro-workflows, then maintains them. No separate creation fee for these included workflows. FlowLab is offered exclusively as a Flow Care add-on.

06 — Contact

Ready for your next flow?

Tell us where work gets stuck, technology slows you down or security is missing. WhatsApp is the fastest way to reach us.

Message us on WhatsApp
WhatsApp+49 152 29449165Emailinfo@itservice-dortmund.com
Service hoursMon–Fri · 10:00–18:00

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