01Who does Bahrflow IT work with?
Primarily SMEs and self-employed professionals. Traditional IT support, repairs and data recovery remain available to private customers.
02Do existing systems need to be replaced?
Usually not. We first assess what can be connected, secured or selectively extended.
03Are these capabilities not already included in Copilot, Gemini or ChatGPT?
Partly, yes. That is why we assess existing capabilities first. Our value lies in selecting and configuring the right functions, connecting systems, defining approvals, testing, documentation, training and ongoing support.
04How do we start with AI automation?
We begin with one well-defined recurring process, analyse it, define review points and implement a measurable first solution.
05Is on-site and remote support available?
Yes. On-site in Dortmund and the surrounding area, and remotely throughout Germany. Service hours are Monday to Friday, 10:00–18:00.
06How do Flow Guard and Flow Care differ?
Guard provides defined maintenance and monitoring without personal support time. Care adds phone/remote support, backup status checks, IT reviews, FlowLoop and FlowTime.
07Is personal IT support unlimited?
No. Care includes 30 base minutes plus 5 minutes per PC each month, shared across the customer. 3 / 5 / 10 PCs mean 45 / 55 / 80 minutes. Guard has no personal support allowance.
08What is a workflow?
A defined process: for example, capture a customer enquiry, record its details in the appropriate system and notify the responsible person automatically.
09How do Maintenance and Build differ?
Maintenance supports configured workflows. New workflows can be developed separately; existing workflows are assessed before takeover. Build creates the agreed new micro-workflows, then maintains them. No separate creation fee for these included workflows. FlowLab is offered exclusively as a Flow Care add-on.